Explanation
To enable the full functionality of the Service Console for Manufacturing app, the administrator should grant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets.
These permission sets provide access to the Service Console for Manufacturing app, the Service Console for Manufacturing components, the Engagement Interaction object, and the relevant fields and tabs. The administrator can also assign the Service Console User permission set license to the Service Agents to access the standard features of the Service Console app. References: Enable Service Console for Manufacturing, Assign Permission Sets to Users