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Cumulus Financial uses Service Cloud as its CRM and stores mobile phone, home phone, and work phone as three separate fields for its customers on the Contact record. The company plans to use Data Cloud and ingest the Contact object via the CRM Connector. What is the most efficient approach that a consultant should take when ingesting this data to ensure all the different phone numbers are properly mapped and available for use in activation?
Correct Answer: B
The most efficient approach that a consultant should take when ingesting this data to ensure all the different phone numbers are properly mapped and available for use in activation is B. Ingest the Contact object and use streaming transforms to normalize the phone numbers from the Contact data stream into a separate Phone data lake object (DLO) that contains three rows, and then map this new DLO to the Contact Point Phone data map object. This approach allows the consultant to use the streaming transforms feature of Data Cloud, which enables data manipulation and transformation at the time of ingestion, without requiring any additional processing or storage. Streaming transforms can be used to normalize the phone numbers from the Contact data stream, such as removing spaces, dashes, or parentheses, and adding country codes if needed. The normalized phone numbers can then be stored in a separate Phone DLO, which can have one row for each phone number type (work, home, mobile). The Phone DLO can then be mapped to the Contact Point Phone data map object, which is a standard object that represents a phone number associated with a contact point. This way, the consultant can ensure that all the phone numbers are available for activation, such as sending SMS messages or making calls to the customers. The other options are not as efficient as option B. Option A is incorrect because it does not normalize the phone numbers, which may cause issues with activation or identity resolution. Option C is incorrect because it requires creating a calculated insight, which is an additional step that consumes more resources and time than streaming transforms. Option D is incorrect because it requires creating formula fields in the Contact data stream, which may not be supported by the CRM Connector or may cause conflicts with the existing fields in the Contact object. References: Salesforce Data Cloud Consultant Exam Guide, Data Ingestion and Modeling, Streaming Transforms, Contact Point Phone
Recent Comments (The most recent comments are at the top.)
abi - Jun 10, 2025
Correct Answer: B
- Ingest the Contact object and use streaming transforms to normalize the phone numbers from the Contact data stream into a separate Phone data lake object (DLO) that contains three rows, and then map this new DLO to the Contact Point Phone data map object.
Itay Eshet - Apr 09, 2025
why not A?
A63acw - Apr 02, 2025
Ignore my response. B is correct.
A63acw - Apr 02, 2025
The Contact Point Phone data map object is specifically designed to handle phone numbers and ensure they are available for use in activations, including SMS campaigns. By directly mapping the Work Phone, Mobile Phone, and Home Phone fields to the appropriate fields in the Contact Point Phone object during ingestion, you ensure the phone numbers are standardized and available for activation purposes. This is the most direct and efficient method, as it ensures the data is immediately in the correct format for further use without requiring extra steps like transformations or additional data lakes.
Recent Comments (The most recent comments are at the top.)
Correct Answer: B
- Ingest the Contact object and use streaming transforms to normalize the phone numbers from the Contact data stream into a separate Phone data lake object (DLO) that contains three rows, and then map this new DLO to the Contact Point Phone data map object.
why not A?
Ignore my response. B is correct.
The Contact Point Phone data map object is specifically designed to handle phone numbers and ensure they are available for use in activations, including SMS campaigns. By directly mapping the Work Phone, Mobile Phone, and Home Phone fields to the appropriate fields in the Contact Point Phone object during ingestion, you ensure the phone numbers are standardized and available for activation purposes. This is the most direct and efficient method, as it ensures the data is immediately in the correct format for further use without requiring extra steps like transformations or additional data lakes.