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Question 80/86
Universal Containers would like to remove data silos and connect their legacy CRM together with their ERP and with Salesforce. Most of their sales team has already migrated to Salesforce for daily use, although a few users are still on the old CRM until some functionality they require is completed. Which two techniques should be used for smooth interoperability now and in the future.
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C. Replicate ongoing changes in the legacy CRM to Salesforce to facilitate a smooth transition when the legacy CRM is eventually retired: By replicating ongoing changes in the legacy CRM to Salesforce, you ensure that both systems stay synchronized during the transition period. This approach helps maintain consistency and allows users in Salesforce to have access to the most up-to-date information.
D. Work with stakeholders to establish a Master Data Management plan for the system of record for specific objects, records, and fields: Establishing a Master Data Management (MDM) plan helps define which system is considered the system of record for specific data. This ensures clarity on where critical data resides and how changes are managed. MDM is crucial for maintaining data integrity and avoiding conflicts during the interoperability phase.
Option A (Do not connect Salesforce and the legacy CRM to each other during this transition period, but do allow both to interact with the ERP) might lead to data inconsistencies and hinder the overall goal of removing data silos.
Option B (Specify the legacy CRM as the system of record during the transition until it is removed from operation and fully replaced by Salesforce) could create challenges when trying to transition smoothly and maintain data consistency between systems.
Options C and D together provide a comprehensive strategy for a smooth transition and long-term interoperability....