Certified-Business-Analyst Exam Dumps | The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.

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Question 116/127

The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?

A. I want <xyz>, as a <xyz>, so that <xyz>

B. As a <xyz>, I want <xyz>, so that <xyz>

C. I want <xyz>, so that <xyz>, for a <xyz>

Correct Answer: B

This is the correct order for arranging the three components of a user story. The first component is "As a
<xyz>", which specifies the role or persona of the user who will benefit from the user story. The second component is "I want <xyz>", which describes the goal or feature that the user wants to achieve or use. The third component is "so that <xyz>", which explains the reason or value behind the goal or feature for the user.
References: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories

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