Certified-Business-Analyst Exam Dumps | Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because

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Question 26

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Question 26/127

Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?

A. Review future state distribution processes for CK.

B. Explore how retailers similar to CK handle distribution.

C. Shadow an operations team member at the CK distribution facility.

Correct Answer: C

This answer suggests shadowing as the next step for the BA to uncover the issue and propose a business solution for CK's distribution challenge. Shadowing is a technique where the BA observes how a user performs their tasks in their natural environment. Shadowing helps to gain insights into the user's workflow, challenges, pain points, and opportunities for improvement. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-shadowing-

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