Certified-Business-Analyst Exam Dumps | Universal Containers is developing a new case management solution in Salesforce. The business analyst

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Salesforce.Certified-Business-Analyst.v2022-11-28.q73
Question 17

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Question 17/73

Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"

A. Why

B. Where

C. Assumption

Correct Answer: A

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