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Question 39/73
A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?
What should the BA use for their evaluation?
Correct Answer: A
- Question List (73q)
- Question 1: A business analyst (BA) is compiling a list of subject matte...
- Question 2: Universal Containers has a Salesforce Knowledge base solutio...
- Question 3: What are the business analyst's responsibilities during the ...
- Question 4: Northern Trail Outfitters is getting ready to enter the user...
- Question 5: Universal Containers (UC) needs a Quip template to create Ac...
- Question 6: The sales team at Cloud Kicks is rolling out a new sales met...
- Question 7: After the first round of user acceptance testing for a Sales...
- Question 8: The business analyst (BA) at Universal Containers (UC) wants...
- Question 9: Universal Containers has just been notified by authorities t...
- Question 10: Does every application development lifecycle require the use...
- Question 11: Universal Containers just rolled out a new sales methodology...
- Question 12: The Cloud Kicks business analyst (BA) is frustrated because ...
- Question 13: A business analyst (BA) is working on a request from a sales...
- Question 14: A business analyst (BA) at Northeren Trail Outfitters has be...
- Question 15: Passwords CAN be reset using the Salesforce mobile app....
- Question 16: The sales team is learning a new sales methodology. Manageme...
- Question 17: Universal Containers is developing a new case management sol...
- Question 18: Cloud Kicks has an existing implementation of Salesforce. A ...
- 1 commentQuestion 19: Cloud Kicks (CK) wants to enhance the user experience for cu...
- Question 20: The business analyst (BA) at Northern Trail Outfitters recen...
- Question 21: Of the following Locale Settings, select which one CANNOT be...
- Question 22: Cloud Kicks (CK) wants its sales team to use Sales Cloud to ...
- Question 23: As a part of discovery, the business analyst (BA) at Univers...
- Question 24: A business analyst at Universal Containers has begun user ac...
- Question 25: Northern Trail Outfitters (NTO) has completed a project with...
- Question 26: A business analyst is using storytelling to communicate the ...
- Question 27: Which element of the storytelling process for UX is describe...
- Question 28: Cloud Kicks wants to assess the efficiency of its Sales Clou...
- Question 29: The business analyst (BA) at Cloud Kicks has been interviewi...
- Question 30: Universal Containers is implementing a Salesforce solution t...
- Question 31: Which of the following User Management terms is best describ...
- Question 32: Universal Containers recently kicked off a project to build ...
- Question 33: The business analyst (BA) at Northern Trail Outfitters is wr...
- Question 34: Northern Trail Outfitters is setting up a new team to suppor...
- 2 commentQuestion 35: The Sen/ice Center at Universal Containers (UC) uses Service...
- Question 36: A business analyst (BA) working on a Service Cloud implement...
- 2 commentQuestion 37: A new business analyst (BA) wants to follow the correct orde...
- 1 commentQuestion 38: Universal Containers is currently doing user acceptance test...
- 1 commentQuestion 39: A business analyst (BA) at Universal Containers (UC) has bee...
- Question 40: Northern Trail Outfitters wants to reduce the amount of time...
- 1 commentQuestion 41: A business analyst (BA) is working with the support team at ...
- Question 42: After reviewing a technical demo, the Northern Trail Outfitt...
- Question 43: Universal Container (UC) is implementing Sales Cloud. The bu...
- 2 commentQuestion 44: One retail location of Cloud Kicks has been getting complain...
- Question 45: Universal Container wants to build a Salesforce application ...
- Question 46: A sales manager express frustration that the sales team is f...
- Question 47: Which tool is used to create reports, incorporate filters an...
- Question 48: Universal Containers is in the planning phase of a Salesforc...
- 2 commentQuestion 49: Universal Containers (UC) wants to overhaul its Service Clou...
- Question 50: A business analyst has been asked to evaluate all of the rep...
- Question 51: Cloud Kicks (CK) needs to integrate the industry standard du...
- Question 52: Is the following a benefit of implementing Process Mapping? ...
- 1 commentQuestion 53: The business analyst (BA) at Universal Containers has been c...
- Question 54: The business analyst (BA) at Northern Trail Outfitters needs...
- Question 55: The North American (NA) sales team wants to add a set of new...
- Question 56: An executive at Cloud Kicks has tasked the internal Salesfor...
- Question 57: The leadership team at Universal Containers (UC) is focused ...
- Question 58: The Salesforce information technology (IT) team has built a ...
- Question 59: Universal Containers has several independent Salesforce proj...
- Question 60: The Salesforce team at Cloud Kicks (CK) is reviewing the sal...
- Question 61: Cloud Kicks (CK) recently decided to transition its business...
- Question 62: The business analyst at Cloud Kicks is using a checklist to ...
- Question 63: The product development team at Northern Trail Outfitters is...
- 1 commentQuestion 64: Which method should a business analyst use to show current s...
- Question 65: Universal Containers has planned an initiative to assess its...
- Question 66: Cloud Kicks (CK) plans to establish a Center of Excellence (...
- 2 commentQuestion 67: The business analyst is working with a stakeholder on a Sale...
- 2 commentQuestion 68: As part of the digital transformation at Cloud Kicks, compan...
- 1 commentQuestion 69: The business analyst (BA) at Northern Trail Outfitters is ge...
- Question 70: A business analyst (BA) is in the process of documenting req...
- Question 71: The business analyst (BA) at Northern Trail Outfitters is wr...
- 1 commentQuestion 72: The business analyst at Universal Containers is writing user...
- Question 73: Northern Trail Outfitters launched a new feature on its Expe...
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C. Cross-functional flowchart
A cross-functional flowchart would be the most suitable tool for the business analyst (BA) to use for their evaluation in this scenario. Cross-functional flowcharts, also known as swimlane diagrams, provide a visual representation of a business process, illustrating the interactions between different roles or departments involved in the process. This allows the BA to evaluate the business process at both a high level and in detail, identifying potential bottlenecks, inefficiencies, and areas for improvement. Additionally, by keeping regulatory considerations in mind during the evaluation, the BA can ensure that the future implementations of Sales Cloud and Service Cloud align with relevant regulations and compliance requirements.