CRT-450 Exam Dumps | Universal Containers wants to automatically assign new cases to the appropriate support representative

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Question 12/97

Universal Containers wants to automatically assign new cases to the appropriate support representative based on the case origin. They have created a custom field on the Case object to store the support representative name.
What is the best solution to assign the case to the appropriate support representative?

A. Use a trigger an the Case object.

B. Use a formula field on the case object.

C. Use a validation rule on the Case object.

D. Use an Assignment Flow element.

Correct Answer: D

An Assignment Flow element is a logic element that allows you to set values in variables, collection variables, record variables, record collection variables, and global variables1. You can use an Assignment Flow element to assign the support representative name to the custom field on the Case object based on the case origin. This way, you can automate the case assignment process without writing any code or using any formula. A trigger, a formula field, and a validation rule are not the best solutions for this scenario, as they either require code, are not dynamic, or do not change the field value. References: 1: Flow Element: Assignment - Salesforce

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