* Scheduled Flow and Record-Triggered Flow are two automation tools that a developer can recommend to meet the business requirements of sending a follow-up email reminder 6 hours after the stage_c field is set to 'Waiting on customer'. They are both bulk safe, meaning they can handle large volumes of records without hitting governor limits12.
* Scheduled Flow is an automation tool that allows you to run a flow at a specific time or on a recurring
* schedule. You can use it to query the Case object for records that have the stage_c field set to 'Waiting on customer' and then send an email reminder to the case owner or the customer3 .
* Record-Triggered Flow is an automation tool that allows you to run a flow when a record is created or updated. You can use it to create a scheduled path that executes 6 hours after the stage_c field is set to
'Waiting on customer' and then send an email reminder to the case owner or the customer .
* Einstein Next Best Action and Process Builder are two other automation tools, but they are not suitable for meeting the business requirements. They are not bulk safe, meaning they can hit governor limits when processing large volumes of records12.
* Einstein Next Best Action is an automation tool that allows you to provide intelligent and contextual recommendations to users based on business rules and predictive models. It is not designed to send email reminders based on field values .
* Process Builder is an automation tool that allows you to create a process that performs actions when certain criteria are met. It can send email alerts, but it does not support time-based actions for record update triggers. It also has lower limits for the number of email alerts and scheduled actions than flows .
References:
* 1: Bulk Apex Triggers
* 2: Cert Prep: Platform Developer I: Automation and Logic
* 3: Schedule a Flow to Run at a Specific Time
* : Cert Prep: Platform Developer I: User Interface
* : [Create a Record-Triggered Flow]
* : Cert Prep: Platform Developer I: Data Modeling and Management
* : [Einstein Next Best Action Basics]
* : Cert Prep: Platform Developer I: Business Logic and Process Automation
* : [Create a Process That Performs Scheduled Actions]
* : Cert Prep: Platform Developer I: Testing and Debugging