CRT-261 Exam Dumps | Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone

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Question 19/35

Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.
Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers

A. Enable Live Agent in their community to chat with an agent.

B. Install an adapter from AppExdiange to work with third-party CTI systems.

C. Assign the Salesforce CTI license to Salesforce users.

D. Assign the correct Salesforce users to the Call Center.

E. Create a softphone layout and assign to user profiles.

Question 19/35

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