CRT-261 Exam Dumps | The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that

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Question 14/35

The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that "We will empower our customers to interact with us in the way of their choosing." Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers

A. Enforce that customers must search the knowledgebase before they can see the Contact Us page.

B. Create a central "Contact Us" page which provides access to all available channels.

C. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.

D. Optimize the customer community for mobile devices to have access to the same support as desktops.

E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.

Correct Answer: A,B,D

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Question List (35q): Question 1: Universal Containers has tested skills-based routing in a sa...; Question 2: Cloud Kicks (CK) is a global company with multiple product l...; Question 3: Universal Containers has a policy that requires all email tr...; Question 4: Support Managers have requested the ability to provide real-...; Question 5: Universal Containers (UC) wants to schedule for repair servi...; Question 6: Universal Containers (UC) receives partner data in Excel for...; Question 7: A client's Support Call Center has seen an increase in call ...; Question 8: Universal Containers wants customers to have the ability to ...; Question 9: After migrating from Knowledge to Lightning Knowledge, Autho...; Question 10: A company would like to implement a solution that would hold...; Question 11: Universal Containers has completed development and testing o...; Question 12: Field engineers often need to access current inventory level...; Question 13: Universal Containers wants to help customers resolve issues ...; Question 14: The Vice President (VP) of Customer Support for Universal Co...; Question 15: Which two areas can an Administrator make Open CTI features ...; Question 16: Universal Containers wants to implement a customer service s...; Question 17: Universal Containers 'IT policy prevents third-party softwar...; Question 18: A Contact Center Manager is implementing a new customer care...; Question 19: Universal Containers is using the Lightning Service Console ...; Question 20: Universal Containers' support management team has noticed an...; Question 21: What should a Consultant recommend to ensure Live Agent chat...; Question 22: If a Case cannot be resolved after Tier 1 has performed thei...; Question 23: Universal Containers is considering a Knowledge-Centered Sup...; Question 24: Universal Containers has four internal divisions that use Sa...; Question 25: Universal Container's customers like speaking to a live supp...; Question 26: Universal Containers (UC) hired in an expansion of the conta...; Question 27: When Service Reps view a Case, they often need to see the Ca...; Question 28: Universal Containers wants to notify Support Managers when a...; Question 29: The Vice President (VP) of Customer Support for Universal Co...; Question 30: Ursa Major Solar cells highly technical products that requir...; Question 31: A Service Rep transfers a Live Agent Chat to another Rep. Wh...; Question 32: As part of a new Salesforce Knowledge implementation, Univer...; Question 33: Universal Containers wants to let its customers interact rea...; Question 34: Universal Containers (UC) added a channel to the Service Clo...; Question 35: The contact center at universal containers wants to increase...

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