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Question 23/35

Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
Which three benefits can be expected from KCS adoption? Choose 3 answers

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Question List (35q)
Question 1: Universal Containers has tested skills-based routing in a sa...
Question 2: Cloud Kicks (CK) is a global company with multiple product l...
Question 3: Universal Containers has a policy that requires all email tr...
Question 4: Support Managers have requested the ability to provide real-...
Question 5: Universal Containers (UC) wants to schedule for repair servi...
Question 6: Universal Containers (UC) receives partner data in Excel for...
Question 7: A client's Support Call Center has seen an increase in call ...
Question 8: Universal Containers wants customers to have the ability to ...
Question 9: After migrating from Knowledge to Lightning Knowledge, Autho...
Question 10: A company would like to implement a solution that would hold...
Question 11: Universal Containers has completed development and testing o...
Question 12: Field engineers often need to access current inventory level...
Question 13: Universal Containers wants to help customers resolve issues ...
Question 14: The Vice President (VP) of Customer Support for Universal Co...
Question 15: Which two areas can an Administrator make Open CTI features ...
Question 16: Universal Containers wants to implement a customer service s...
Question 17: Universal Containers 'IT policy prevents third-party softwar...
Question 18: A Contact Center Manager is implementing a new customer care...
Question 19: Universal Containers is using the Lightning Service Console ...
Question 20: Universal Containers' support management team has noticed an...
Question 21: What should a Consultant recommend to ensure Live Agent chat...
Question 22: If a Case cannot be resolved after Tier 1 has performed thei...
Question 23: Universal Containers is considering a Knowledge-Centered Sup...
Question 24: Universal Containers has four internal divisions that use Sa...
Question 25: Universal Container's customers like speaking to a live supp...
Question 26: Universal Containers (UC) hired in an expansion of the conta...
Question 27: When Service Reps view a Case, they often need to see the Ca...
Question 28: Universal Containers wants to notify Support Managers when a...
Question 29: The Vice President (VP) of Customer Support for Universal Co...
Question 30: Ursa Major Solar cells highly technical products that requir...
Question 31: A Service Rep transfers a Live Agent Chat to another Rep. Wh...
Question 32: As part of a new Salesforce Knowledge implementation, Univer...
Question 33: Universal Containers wants to let its customers interact rea...
Question 34: Universal Containers (UC) added a channel to the Service Clo...
Question 35: The contact center at universal containers wants to increase...