To reduce the unavailability of a critical internally-hosted web service noticed in the service status reports, two practical solutions would be: A. Modify the code to include a try/catch block around the request to the external service. This approach ensures that even if the service is unavailable, the application can handle the error gracefully and continue functioning, possibly with a fallback mechanism. C. Increase the web service timeout.
This allows the service more time to respond before the request is considered failed. It can be particularly useful if the service unavailability is due to delays in response rather than outright outages.
Both these strategies are recommended in handling external service interactions to ensure robustness and resilience in the application. They are supported by standard programming practices and Salesforce Commerce Cloud's guidelines on external integration.