ADX-201 Exam Dumps | Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.

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Question 50/109

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

A. A user with Read Permission on account.

B. A user with manager role above the agent.

C. A user with the System Administrator profile.

D. A user with the Manage Cases Permission

Correct Answer: B,C

A user with manager role above the agent can change ownership on multiple cases that are owned by the agent or by users below the agent in the role hierarchy. A user with the System Administrator profile can change ownership on any case, regardless of the owner or role hierarchy. Reference: https://help.salesforce.com/s/articleView?id=sf.case_change_owner.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_userperms.htm&type=5

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