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A new agent is being developed to help customer service reps process customer requests for a replacement product. The agent needs to call an action that takes two inputs: * productId: An 18 character ID for the product being replaced * reasonCode: A three-digit code representing the reason for the replacement Which set of agent instructions should a Platform Administrator use for these inputs, according to best practices for Agentforce instructions?
Correct Answer: D
Effective Agentforce instructions must be explicit about the data format, the source of the data, and the requirements for the input. Option D is the best choice because it provides the most detail for the Large Language Model (LLM). It specifies the format (18 character ID / three-digit code), the source (conversation history or user input), and the logic/dependency (required only when the product ID is present). This level of detail prevents the agent from guessing or providing incomplete data to the underlying Salesforce action. Options A and C are too vague and could lead to errors. Option B is better but lacks the explicit "Required" tag and format details found in Option D. High-quality instructions act as a contract between the agent's natural language understanding and the structured data requirements of the Salesforce system.