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Question 27/96
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
Correct Answer: B
- Question List (96q)
- Question 1: Cloud Kicks is working on a better way to track its product ...
- 6 commentQuestion 2: Marketing users at Cloud Kicks should be able to view and ed...
- 5 commentQuestion 3: The administrator for AW Computing is working with a user wh...
- 7 commentQuestion 4: Cloud Kicks has decided to delete a custom field. What will ...
- Question 5: Cloud kicks want to give credit to Opportunity team members ...
- Question 6: An administrator at Dreamhouse Reality needs to Create Custo...
- Question 7: Cloud Kicks need to be able to show different picklist value...
- Question 8: Universal Containers requires that when an Opportunity is cl...
- Question 9: Ursa Major Solar has a path on Case. The company wants to re...
- Question 10: The administrator at Ursa Major Solar imported records into ...
- Question 11: An administrator at Ursa Major Solar needs to send informati...
- Question 12: The administrator for Cloud Kicks has created a screen flow ...
- Question 13: A sales rep has a list of 300 accounts with contacts that th...
- Question 14: What should an administrator use as an identifier when impor...
- Question 15: What are two considerations an administrator should keep in ...
- Question 16: Which tool should an administrator use to identify and fix p...
- Question 17: Aw Computing needs to capture a loss reason in rich text fie...
- 5 commentQuestion 18: The administrator at Aw Computing wants Account Details, rel...
- Question 19: The administrator has created new users for ten new employee...
- 4 commentQuestion 20: The administrator has been asked to automate a simple field ...
- 3 commentQuestion 21: Dreamhouse realty wants to offer a form on its experience cl...
- Question 22: AW Computing has six sales teams in a region. These teams al...
- Question 23: Cloud Kicks want its reports to show a Fiscal Year that star...
- 5 commentQuestion 24: Cloud Kicks generates leads for its different product catego...
- 4 commentQuestion 25: The DreamHouse Realty team has a master-detail relationship ...
- Question 26: DreamHouse Realty regularly holds open houses for the sellin...
- 2 commentQuestion 27: Support agent at Cloud Kicks are spending too much time find...
- Question 28: Universal Containers (UC) would like to count the number of ...
- 5 commentQuestion 29: The CTO of AW Computing has defined a new policy for cases t...
- Question 30: User at Cloud Kicks want to see information more useful for ...
- 12 commentQuestion 31: Northern Trail Outfitters (NTO) has deployed my domain. The ...
- Question 32: The administrator at Cloud Kicks has created an approval pro...
- 1 commentQuestion 33: An administrator needs to create a one-to-many relationship ...
- 6 commentQuestion 34: Which two solutions could an administrator find on the AppEx...
- Question 35: Ursa Major Solar is noticing a decrease in deals with a cros...
- 1 commentQuestion 36: Northern Trail Outfitters has a custom quick action on Accou...
- 5 commentQuestion 37: AW Computing has added a new custom text field called Market...
- Question 38: Cloud Kicks has a custom object called Shipments. The Compan...
- 5 commentQuestion 39: Northern Trail Outfitters uses a custom object Invoice to co...
- Question 40: The VP of Sales at Cloud Kicks is receiving an error message...
- Question 41: Universal Containers has two sales teams, Sales team A and S...
- 2 commentQuestion 42: Cloud Kicks is Introducing a new shoe model and wants to adv...
- Question 43: Northern Trail Outfitters has a new flow that automatically ...
- 4 commentQuestion 44: An administrator at Cloud Kicks wants to deactivate a User w...
- Question 45: What are three Setting an administrator should configure to ...
- Question 46: The business development team at Cloud Kicks thinks the acco...
- Question 47: The administrator at Cloud Kicks has been asked to replace t...
- 4 commentQuestion 48: The Support team at Ursa Major Solar prefers using split lis...
- 1 commentQuestion 49: Executives at Cloud Kicks have reported that their dashboard...
- Question 50: Universal Containers has three separate lines of business. E...
- 2 commentQuestion 51: Which three items are available in the mobile navigation men...
- Question 52: The VP of sales at Dreamhouse Realty has requested a dashboa...
- Question 53: DreamHouse Reality needs to use consistent picklist value on...
- 1 commentQuestion 54: An administrator at AW Computing has been asked to help the ...
- 3 commentQuestion 55: AW Computing would like to improve its Case Lightning record...
- 1 commentQuestion 56: Cloud Kicks wants users to only be able to choose Opportunit...
- Question 57: An Administrator supporting global team of salesforce users ...
- Question 58: What are three characteristics of a master-detail relationsh...
- Question 59: Which tool should an administrator use to review recent conf...
- 1 commentQuestion 60: Which three aspects of standard fields should an administrat...
- 3 commentQuestion 61: Sales and Customer Care at Ursa Major Solar need to see diff...
- Question 62: Ursa Major Solar uses Opportunity to track sales of solar en...
- 2 commentQuestion 63: Universal Containers (UC) has a queue that is used for manag...
- Question 64: Sales reps at Cloud Kicks want to be notified when they have...
- Question 65: An administrator at Cloud Kicks has a flow in production tha...
- Question 66: The administrator at cloud kicks has been told that users ar...
- Question 67: Northern Trail Outfitters wants to encourage employees to ch...
- Question 68: Ursa Major classifies its accounts as Silver, Gold, or Plati...
- Question 69: Sales reps at Ursa Major Solar are having difficulty managin...
- 4 commentQuestion 70: The Human resources department at Northern Trail outfitters ...
- Question 71: Ursa Major Solar wants to automatically notify a manager abo...
- Question 72: Users at Cloud Kicks want to be able to create a task that w...
- 1 commentQuestion 73: An administrator has assigned a permission set group with th...
- Question 74: An administrator is on a tight deadline to create dashboards...
- Question 75: An administrator at Universal Containers needs a simple way ...
- Question 76: Ursa Solar Major is evaluating Salesforce for its service te...
- Question 77: The administrator for AW Computing is working with a user wh...
- Question 78: Cloud kicks intends to protect with backups by using the dat...
- Question 79: An administrator at Northern Trail Outfitters is creating a ...
- Question 80: An administrator created a record trigger flow to update con...
- Question 81: An administrator has been asked to update a flow that was cr...
- 2 commentQuestion 82: Cloud kicks has the organization-wide sharing default set to...
- Question 83: The Sales director at Cloud Kicks wants to be able to predic...
- Question 84: Northern Trail Outfitters wants to encourage employees to ch...
- 4 commentQuestion 85: Cloud Kicks needs to change the owner of a case when it has ...
- Question 86: An administrator has reviewed an upcoming critical update. H...
- Question 87: Aw computing wants to prevent user from updating the Account...
- Question 88: The events manager at dream house realty has a hot lead from...
- Question 89: Dream house realty needs to use consistent picklist values i...
- 3 commentQuestion 90: Northern Trail Outfitters has asked an administrator to ensu...
- Question 91: At universal Containers, users would like to be able to shar...
- Question 92: administrator at Northern Trail Outfitters is unable to add ...
- 3 commentQuestion 93: Customer service accesses articles with the Knowledge Lightn...
- Question 94: Cloud Kicks wants to allow customers to create their own cas...
- Question 95: A Sales user is trying to manage Campaign Members for an upc...
- 5 commentQuestion 96: The sales team at Ursa Major Solar has asked the administrat...
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A should be the answer