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Question 40/40

Universal containers set the organization-wide defaults for cases to. private. When a case is escalated, case ownership changes to. Tier 2 support agent. How can a system administrator give the sales operation team read/write access to. all escalated cases?

A. Create a case escalation rule.

B. Create a criteria-based sharing rule.

C. Create a case assignment rule.

D. Create an ownership-based sharing rule.

Question 40/40

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