During the preparatory phases of a FlashArray Hardware Non-Disruptive Upgrade (HWNDU), validating physical connectivity is a strict prerequisite. If an Implementation Engineer discovers that a DirectFlash Shelf (like SH9) is incorrectly cabled to CT0, the safest and most efficient remediation is to correct the cabling precisely during the physical replacement of that specific controller.
Option A (proceeding and fixing it after) is perilous because leaving the improper cabling in place could compromise backend redundancy when the partner controller assumes the full I/O load, potentially leading to a multi-pathing failure or data unavailability event during the NDU. Option B (rescheduling the entire upgrade) is an unnecessary overreaction that wastes time and resources, as the upgrade procedure itself provides the perfect window for correction.
When the Implementation Engineer initiates the failover and successfully takes CT0 offline to swap the hardware, all active I/O is safely routed through CT1. Because CT0 is completely powered down and physically isolated from the data path at this stage, the engineer can safely disconnect the miswired SAS or NVMe-oF cables and re-cable them correctly into the new CT0 hardware according to the official Pure Storage cabling matrix. This method ensures maximum redundancy is restored the moment the new controller boots, seamlessly resolving the issue without introducing any additional maintenance windows or risks.