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[Use Tools and Techniques for Deployment] An organization manually notifies its development and operations teams about potentially faulty deployments. Which tools should be used to automate this process?
Correct Answer: B
Automating notifications about faulty deployments requires tools that facilitate communication and process orchestration between teams. ITIL 4 recommends workflow management and collaboration tools (Option B), such as Slack, Microsoft Teams, or ServiceNow, to automate alerts, streamline communication, and ensure timely responses to deployment issues. Option A (Service configuration management tools): Incorrect, as these tools manage configuration item data in a CMDB, not notifications or team communication. Option B (Workflow management and collaboration tools): Correct, as these tools automate notifications and enable seamless collaboration between development and operations teams, addressing the issue directly. Option C (Work planning and prioritization tools): Incorrect, as tools like Jira focus on task management, not real-time notification automation. Option D (Environment configuration and management tools): Incorrect, as these tools (e.g., Puppet) manage environment setups, not team notifications.
