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An XSIAM tenant has configured a custom integration to pull vulnerability data from an external scanner. The integration uses a Python script that relies on a specific third-party library, requests_pkcs12, for handling client certificate authentication. The integration consistently fails with a Python traceback indicating ModuleNotFoundError: No module named 'requests_pkcs12' . The XSIAM environment is a managed cloud service. What is the correct procedure to resolve this dependency issue?
Correct Answer: C,D
Given that XSIAM is a managed cloud service, directly SSHing and installing libraries (A) is generally not possible or supported. Options B and E are workarounds but don't address the fundamental dependency. The ideal solutions are either (C) if XSIAM provides a mechanism for custom runtime environments (e.g., through Docker images for custom integrations), which is a common modern cloud platform feature for extensibility. If custom runtimes are not directly supported by the tenant, then the only official path is (D) to request Palo Alto Networks support to install the necessary library in their managed environment, as they control the underlying infrastructure and available Python modules.