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A new XSIAM marketplace content pack introduces a 'phishing_analysis' incident type with a specific 'Phishing Incident Response' playbook. After installation, the security team notices that incoming email alerts, even clearly identified as phishing, are still being classified as generic 'email' incidents and not triggering the new playbook. What is the most likely reason for this, and what action is required?
Correct Answer: C
For incoming data to be classified as a specific incident type and trigger a corresponding playbook, the 'Classifier' for the data source (in this case, the email integration) must be configured to identify the characteristics of the new incident type ('phishing_analysis'). The content pack provides the new incident type and playbook, but the existing data ingestion mechanisms need to be told how to recognize and assign that type. Option A is a possibility but less specific to classification issues. Option B deals with mapping fields AFTER classification. Options D and E are less likely primary reasons.