The project lead should have involved the operations stakeholders during the planning phase of the project.
This would have ensured that the system was designed to meet the day-to-day requirements of the operations team. Additionally, it would have allowed for the identification of necessary support hours and resources. By involving operations stakeholders early in the project, the project lead could have avoided the issues that arose after the project was handed over to operations. References: Project Management Professional (PMP) Examination Content Outline, June 2015, PMI; A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Sixth Edition, Project Management Institute, Inc., 2017.