ISO-IEC-20000-Foundation Exam Dumps | To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance

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ISO/IEC 20000 Foundation Exam
PECB.ISO-IEC-20000-Foundation.v2025-03-14.q25
Question 17

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Question 17/25

To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?

A. The procedure for dealing with emergency releases

B. The service continuity procedures

C. The technology to support the service management system

D. The interfaces between the business processes

Correct Answer: C

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Question List (25q): Question 1: Which audit, performed by the Registered Certification Body,...; Question 2: What is the intent of the service availability management pr...; Question 3: What is an audit observation?; Question 4: What is the objective of service continuity management?...; Question 5: Which is one of the ways that a service provider can demonst...; Question 6: What is the relationship between ISO/IEC 20000-1, ISO 9001, ...; Question 7: What do demand management and capacity management do?...; Question 8: What is a responsibility of the organization regarding suppl...; Question 9: Which would NOT be included in a service management plan?...; Question 10: Which statement about the use of technology and tools to ach...; Question 11: Which is a reason for the requirement to budget service cost...; Question 12: Why would organization adopt ISO/TEC 20000?...; Question 13: How should a problem requiring a change to a configuration i...; Question 14: When an internal supplier is operating part of the service m...; Question 15: What is the value of good service management?...; Question 16: Who is required to review the service providers SMS and serv...; Question 17: To establish the objectives, processes, and procedures neces...; Question 18: Which is one of the ways that a service provider can demonst...; Question 19: Within the requirements for Resources, in addition to human ...; Question 20: One of the activities required for effective planning, coord...; Question 21: What kind of request would qualify as a service request?...; Question 22: What is the intent of incident management?...; Question 23: How should service requests be handled according to ISO/IEC ...; Question 24: What do the principles Adapt and Adopt mean?...; Question 25: Which is not an example of configuration information for a C...

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