ISO-IEC-20000-Foundation Exam Dumps | How should service requests be handled according to ISO/IEC 20000-17?

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ISO/IEC 20000 Foundation Exam
PECB.ISO-IEC-20000-Foundation.v2025-03-14.q25
Question 23

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Question 23/25

How should service requests be handled according to ISO/IEC 20000-17?

A. Prioritize, escalate, resolve, close

B. Record, classify, escalate, close

C. Record, prioritize, fulfill, close

D. Record, prioritize, resolve, close

Correct Answer: C

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