Your customer would like a report that details out the response and resolution times of all their agents.
They have an agent response target of 5 minutes, and a resolution target of 24 hours.
Their call center is open from 8:00AM - 5:00PM, Monday through Friday.

They only want to measure agents against these targets during working hours.

They are closed for all United States national holidays and would need to exclude those from the

report.
Select the five steps that will configure the system to meet your customer's reporting requirements.
(Choose five.)