Your customer ships packages directly to customers using a trackable shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customers' questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
Name: Tracking ID

Data Type: Text Field

Usage: Plain Text

Default Value: NULL

Size of Field: 13

Column Name: tracking_id

Custom Field ID: 87

The URL your customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id= Of the available options, select the one that satisfies your customer's request.