1z0-1037-22 Exam Dumps | Which two statements are true about Knowledge Advanced views? (Choose two.)

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Question 17/25

Which two statements are true about Knowledge Advanced views? (Choose two.)

A. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

B. Views do not depend on the number and purpose of the interface that your organization uses.

C. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.

D. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.

E. View cannot be renamed or deleted but only modified.

Correct Answer: A,C

You must create a view to map Knowledge Advanced objects and functionality to the interface defined for your Service Cloud implementation. Views are a means to logically segregate your knowledge base to conform to your organization's business requirements. Your organization probably defines view for various brands or business units.
When you configure Knowledge Advanced, the views that you need to create depend on the number and purpose of the interfaces that your organization uses.
For example:
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faika/configuring-knowledge-advanced-within-service-cloud.html#c_Creating_Knowledge_Advanced_Views_ab1009963

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