1z0-1037-22 Exam Dumps | What is the purpose of an SLA in Knowledge base?

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Question 15/25

What is the purpose of an SLA in Knowledge base?

A. to group and refine related answers based on the product and the service level

B. to provide access to the answers based on the customer service level agreement matching the answers' access level

C. to give permission to users to add questions in a forum based on the service level

D. to rank customers based on the number of answers posted in a forum based on the service level

Correct Answer: B

Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example

Reference:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm

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