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Question 14/27

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

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Question List (27q)
Question 1: Oracle Engagement Cloud provides tools to add or modify whic...
Question 2: A service agent can create tasks from different system areas...
Question 3: Your customer has asked to investigate a possible bug in the...
Question 4: Which two are required to publish a completed Digital Custom...
Question 5: Immediately after your production deployment of Engagement C...
Question 6: Which six Digital Customer Service (DCS) parts can be modifi...
Question 7: What is the main function of the Data Security Policies?...
Question 8: Your customer is not able to use category filters for search...
Question 9: Which two options are true about reporting on milestones?...
Question 10: Your customer has noticed that emails are being retrieved ev...
Question 11: Your client has noticed that inbound emails from customers a...
Question 12: Which two statements are true about system-to-system authent...
Question 13: Milestones are a key component of Service Entitlements. Iden...
Question 14: Your Engagement Cloud site has had the knowledge function en...
Question 15: One of your service agents needs a new search filter on his ...
Question 16: You have been instructed to implement the "My Knowledge" pag...
Question 17: Select the correct procedure to enable the Audit History tab...
Question 18: If you want to disable the ability to delete activities for ...
Question 19: Which two keyboard shortcuts can be modified?...
Question 20: Which three statements are true?...
Question 21: Which three options are advantages of a structured approach ...
Question 22: Because of capacity issues in your Call Center, you have bee...
Question 23: You are at the beginning of an Engagement Cloud implementati...
Question 24: Which two statements are true regarding the Audit History ta...
Question 25: You have been asked to manage the availability of Knowledge ...
Question 26: When creating localized Digital Customer Service application...
Question 27: Which three statements are true about building Digital Custo...