1Z0-1064-20 Exam Dumps | You have been asked to manage the availability of Knowledge articles. The requirement is that agents,

Home
Oracle
Oracle B2B Service 2020 Implementation Essentials
Oracle.1Z0-1064-20.v2021-04-12.q27
Question 25

Valid 1Z0-1064-20 Dumps shared by ExamDiscuss.com for Helping Passing 1Z0-1064-20 Exam! ExamDiscuss.com now offer the newest 1Z0-1064-20 exam dumps, the ExamDiscuss.com 1Z0-1064-20 exam questions have been updated and answers have been corrected get the newest ExamDiscuss.com 1Z0-1064-20 dumps with Test Engine here:

Access 1Z0-1064-20 Dumps Premium Version
(78 Q&As Dumps, 35%OFF Special Discount Code: freecram)

<< Prev Question Next Question >>

Question 25/27

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available internally to agents as part of the Service Request Knowledge Panel.

B. Make them available to external users by giving them access to the internal "My Knowledge" page.

C. Make them available externally to customers via My Digital Customer Service (DCS).

D. Make them available to employees and agents via My Knowledge.

E. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

Correct Answer: C,D,E

Your email address will not be published. Required fields are marked *

Comment: *

Name: *

Email: *

Rating: *

Verification: *

Question List (27q): Question 1: Oracle Engagement Cloud provides tools to add or modify whic...; Question 2: A service agent can create tasks from different system areas...; Question 3: Your customer has asked to investigate a possible bug in the...; Question 4: Which two are required to publish a completed Digital Custom...; Question 5: Immediately after your production deployment of Engagement C...; Question 6: Which six Digital Customer Service (DCS) parts can be modifi...; Question 7: What is the main function of the Data Security Policies?...; Question 8: Your customer is not able to use category filters for search...; Question 9: Which two options are true about reporting on milestones?...; Question 10: Your customer has noticed that emails are being retrieved ev...; Question 11: Your client has noticed that inbound emails from customers a...; Question 12: Which two statements are true about system-to-system authent...; Question 13: Milestones are a key component of Service Entitlements. Iden...; Question 14: Your Engagement Cloud site has had the knowledge function en...; Question 15: One of your service agents needs a new search filter on his ...; Question 16: You have been instructed to implement the "My Knowledge" pag...; Question 17: Select the correct procedure to enable the Audit History tab...; Question 18: If you want to disable the ability to delete activities for ...; Question 19: Which two keyboard shortcuts can be modified?...; Question 20: Which three statements are true?...; Question 21: Which three options are advantages of a structured approach ...; Question 22: Because of capacity issues in your Call Center, you have bee...; Question 23: You are at the beginning of an Engagement Cloud implementati...; Question 24: Which two statements are true regarding the Audit History ta...; Question 25: You have been asked to manage the availability of Knowledge ...; Question 26: When creating localized Digital Customer Service application...; Question 27: Which three statements are true about building Digital Custo...

[×]

Download PDF File

Enter your email address to download Oracle.1Z0-1064-20.v2021-04-12.q27.pdf

Email:

Disclaimer:
Freecram doesn't offer Real GIAC Exam Questions. Freecram doesn't offer Real SAP Exam Questions. Freecram doesn't offer Real (ISC)² Exam Questions. Freecram doesn't offer Real CompTIA Exam Questions. Freecram doesn't offer Real Microsoft Exam Questions.
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Freecram material do not contain actual actual Oracle Exam Questions or material.
Microsoft®, Azure®, Windows®, Windows Vista®, and the Windows logo are registered trademarks of Microsoft Corporation.
Freecram Materials do not contain actual questions and answers from Cisco's Certification Exams. The brand Cisco is a registered trademark of CISCO, Inc.
CFA Institute does not endorse, promote or warrant the accuracy or quality of these questions. CFA® and Chartered Financial Analyst® are registered trademarks owned by CFA Institute.
Freecram does not offer exam dumps or questions from actual exams. We offer learning material and practice tests created by subject matter experts to assist and help learners prepare for those exams. All certification brands used on the website are owned by the respective brand owners. Freecram does not own or claim any ownership on any of the brands.

Question 25/27

LEAVE A REPLY

Download PDF File