
Explanation:
Box 1: Use the Connect user feature
To capture a remote user's canvas app session in near real-time, use the Connect user feature in Power Apps Live monitor overview Collaborative troubleshooting using Live monitor. This allows you to generate a secure join link for the user, intercepting their specific actions as they happen Collaborative troubleshooting using Live monitor.
Box 2: Download the Monitor session file
To share a troubleshooting session for later review using Power Apps Monitor, you must use the Connect user feature to capture the remote session, and then click Download to save the session log as a JSON file. This downloaded file can then be shared and uploaded into Monitor by another team member at any time for offline analysis.
Reference:
https://learn.microsoft.com/en-us/power-apps/mobile/powerapps-mobile-troubleshoot