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Question 145/196
Which guiding principle says that services and processes should NOT provide a solution for every exception?
Correct Answer: A
- Question List (196q)
- Question 1: Which statement about outcomes is CORRECT?...
- Question 2: Which practice includes management of workarounds and known ...
- Question 3: When planning 'continual improvement', which approach for as...
- Question 4: Which practice has a purpose that includes maximizing succes...
- 1 commentQuestion 5: Which is a result of applying the guiding principle 'progres...
- Question 6: Which is a purpose of the 'relationship management' practice...
- 3 commentQuestion 7: Which dimension is MOST concerned with skills, competencies,...
- Question 8: Which statement about outcomes is CORRECT?...
- Question 9: What type of change is pre-authorized, low risk, relatively ...
- Question 10: Which processes are responsible for the regular review of un...
- Question 11: What is the purpose of the 'incident management' practice?...
- 1 commentQuestion 12: How does a service consumer contribute to the reduction of d...
- Question 13: Which of the following should IT service continuity strategy...
- 3 commentQuestion 14: Which statement about problems is CORRECT?...
- Question 15: Which practice has a purpose that includes aligning the orga...
- Question 16: Which guiding principle recommends using the minimum number ...
- Question 17: Which practice forms a link between the service provider and...
- Question 18: Which is a use of a change schedule?...
- Question 19: What takes place in the "Did we get there?" step of the cont...
- Question 20: Which statement about the 'incident management' practice is ...
- Question 21: Which practice's purpose includes creating closer more colla...
- Question 22: What should be done first when applying the 'focus on value'...
- Question 23: Which practice is MOST LIKELY to make use of artificial inte...
- Question 24: What should all 'continual improvement' decisions be based o...
- Question 25: What can be used to determine if a service is 'fit for purpo...
- Question 26: Which practice establishes a channel between the service pro...
- Question 27: Which statement about the steps to fulfill a service request...
- Question 28: Which helps to streamline the fulfilment of service requests...
- 1 commentQuestion 29: What is an incident?
- Question 30: Which two statements about the guiding principles are CORREC...
- Question 31: Which practice improves customer and user satisfaction by re...
- Question 32: Which practice requires skills and competencies related to b...
- Question 33: Which skill is an essential part of the 'service level manag...
- Question 34: Who is responsible for defining metrics for change managemen...
- Question 35: An SLA is a service level agreement. Which describes the 'wa...
- Question 36: What is a definition of a problem?...
- Question 37: Which is an objective of the design coordination process?...
- Question 38: Which are elements of the service value system?...
- Question 39: Which is an objective of the design coordination process?...
- Question 40: Which is a supplier category?
- Question 41: What are typically recognized through notifications created ...
- Question 42: Which statement about the 'four Ps' of service design is COR...
- 1 commentQuestion 43: Which statement about change management is CORRECT?...
- Question 44: What varies in size and complexity, and uses functions to ac...
- Question 45: What role would be MOST suitable for someone with tots of ex...
- Question 46: Which practice may involve the initiation of disaster recove...
- Question 47: Identify the missing word in the following sentence. The pur...
- 2 commentQuestion 48: Which practice has a strong influence on the user experience...
- Question 49: A customer is a person who defines the requirements for a se...
- Question 50: Which are phases of the release and deployment process? 1. R...
- Question 51: Which describes a CORRECT approach to change authorization?...
- Question 52: Which practice has a purpose that includes maximizing succes...
- Question 53: Which can act as an operating model for an organization?...
- Question 54: What should be done for every problem?...
- Question 55: What should a release policy include?...
- 1 commentQuestion 56: Which statement about value streams is CORRECT?...
- Question 57: Which BEST describes the purpose of the 'improve' value chai...
- Question 58: Which statement about value creating activities is CORRECT?...
- Question 59: What is a cause, or potential cause, of one or more incident...
- Question 60: Which practice uses technologies such as intelligent telepho...
- Question 61: What do customer perceptions and business outcomes help to d...
- Question 62: What should a release policy include?...
- Question 63: Which practice provides a communications point for users to ...
- Question 64: Which activity is part of the 'continual improvement practic...
- Question 65: Which statement about the automation of service requests is ...
- Question 66: Which is an activity of the 'problem management' practice?...
- Question 67: What is important for a 'continual improvement register' (CI...
- Question 68: Which practice has a purpose that deludes maximizing the num...
- 1 commentQuestion 69: Which describes the utility of a service?...
- Question 70: Which stakeholders co-create value in a service relationship...
- Question 71: Which Guiding principle says that it is not usually necessar...
- Question 72: Which statement about outcomes is CORRECT?...
- Question 73: Which usually requires a team of representatives from many s...
- Question 74: Which statement about outcomes is CORRECT?...
- Question 75: Which statement about problems is CORRECT?...
- Question 76: Which statement about the 'incident management' practice is ...
- Question 77: Which is NOT a component of the service value system?...
- Question 78: What is warranty?
- Question 79: What should be used to set user expectations for request ful...
- Question 80: Which statement about output is correct?...
- Question 81: Which is NOT a structure of service desk that is described i...
- 1 commentQuestion 82: Which dimension is MOST concerned with skills, competencies,...
- Question 83: Which describes a set of defined steps for implementing impr...
- Question 84: What is described by the service value system?...
- Question 85: Which guiding principle recommends assessing the current sta...
- Question 86: Which practice has a purpose that includes managing risks to...
- Question 87: Which is a key requirement for a successful service level ag...
- 1 commentQuestion 88: Which service catalogue view is considered beneficial when c...
- Question 89: Which service transition process provides guidance about con...
- Question 90: Which ITIL concept helps an organization to make good decisi...
- Question 91: What is a recommendation of the 'focus on value' guiding pri...
- 1 commentQuestion 92: Which statement about the 'service request management' pract...
- 1 commentQuestion 93: What can help to reduce resistance to a planned improvement ...
- Question 94: What should be used to set user expectations for request ful...
- Question 95: Which activity captures the demand for incident resolution a...
- Question 96: In which situation will incident management USUALLY use a se...
- Question 97: Which stage of the service lifecycle has the purpose of look...
- Question 98: Which dimension of service management considers how activiti...
- Question 99: When should a change request be submitted to resolve a probl...
- Question 100: What describes how components and activities work together t...
- Question 101: Which guiding principle recommends organizing work into smal...
- Question 102: Which practice has a purpose that includes restoring normal ...
- Question 103: Identify the missing word in the following sentence. A servi...
- Question 104: Which practice provides a communications point for users to ...
- Question 105: Which describes a standard change?...
- Question 106: Which statement about the 'four Ps' of service design is COR...
- Question 107: Identify the missing word in the following sentence. The pur...
- Question 108: Which statement about IT service management is CORRECT?...
- Question 109: What is the purpose of the 'information security management1...
- Question 110: Which guiding principle helps an organization to understand ...
- Question 111: Identify the missing words in the following sentence. The pu...
- 2 commentQuestion 112: What describes the steps needed to create and deliver a spec...
- 2 commentQuestion 113: What should be done to determine the appropriate metrics for...
- Question 114: Which practice updates information relating to symptoms and ...
- Question 115: Which guiding principle considers the importance of customer...
- Question 116: Which term describes the functionality offered by a service?...
- Question 117: Which practice provides users with a way to get various requ...
- Question 118: Identify the missing word in the following sentence. A servi...
- 1 commentQuestion 119: A service offering may include goods, access to resources, a...
- Question 120: Which ITIL guiding principle recommends using existing servi...
- 1 commentQuestion 121: Which statement about the 'optimize and automate' guiding pr...
- Question 122: Which is part of the value proposition of a service?...
- Question 123: What is a definition of a service improvement plan (SIP)?...
- Question 124: Which is NOT a key focus of the 'information and technology'...
- Question 125: Which guiding principle helps to ensure that each improvemen...
- Question 126: Identify the missing word in the following sentence. The pur...
- 1 commentQuestion 127: Which is a result of applying the guiding principle 'progres...
- Question 128: Which Practice includes management of workarounds and known ...
- Question 129: Which practice ensures that any addition, modification, or r...
- Question 130: What is a configuration item?
- Question 131: Which is a purpose of the 'relationship management' practice...
- Question 132: Which should be handled by 'service request management'?...
- Question 133: Which statement about the 'four Ps' of service design is COR...
- Question 134: Which practice improves customer and user satisfaction by re...
- Question 135: Which TWO are inputs to the service value system? 1 Demand 2...
- Question 136: Which is part of the definition of a customer?...
- Question 137: Which is an objective of the design coordination process?...
- Question 138: What role would be MOST suitable for a new graduate with gre...
- 1 commentQuestion 139: Where are the details of the required performance outcomes o...
- Question 140: Which is described by the 'organizations and people' dimensi...
- Question 141: Which is an activity of 'problem identification'?...
- Question 142: How can a service consumer contnbute to the reduction of nsk...
- Question 143: Which is one of the MAIN concerns of the 'design and transit...
- Question 144: Identify the missing words in the following sentence. The 'i...
- 1 commentQuestion 145: Which guiding principle says that services and processes sho...
- Question 146: Which statement about the 'change enablement' practice is CO...
- Question 147: Which guiding principle focuses on reducing costs and human ...
- Question 148: Which statement about the service value chain is CORRECT?...
- Question 149: Which statement about the 'service desk1 practice is CORRECT...
- Question 150: Which practice has a purpose that includes aligning the orga...
- 1 commentQuestion 151: Which practice has a purpose that includes observing a servi...
- Question 152: What is recommended by the guiding principle 'progress itera...
- Question 153: Identify the missing word in the following sentence. The pur...
- Question 154: What is the starting point for optimization?...
- Question 155: Which guiding principle is PRIMARILY concerned with end-to-e...
- Question 156: Which practice has a purpose that includes maximizing succes...
- Question 157: Which dimension considers data security and privacy?...
- Question 158: Identify the missing word in the following sentence. A known...
- Question 159: Which is a recommendation for applying the guiding principle...
- 1 commentQuestion 160: Which TWO are important aspects of the 'service request mana...
- 1 commentQuestion 161: Which dimension of service management considers the workflow...
- Question 162: What takes place in the "Did we get there?" step of the cont...
- Question 163: Which is provided by the 'engage' value chain activity?...
- Question 164: Which statement about outcomes is CORRECT?...
- Question 165: Which is a purpose of the 'service level management' practic...
- 1 commentQuestion 166: Which is an activity of the 'incident management" practice?...
- Question 167: What is an IT asset?
- Question 168: In service relationships, what is a benefit of identifying c...
- Question 169: Identify the missing word in the following sentence. The pur...
- Question 170: Identify the missing word in the following sentence. A chang...
- Question 171: What should be considered as part of the 'partners and suppl...
- 1 commentQuestion 172: Which statement about the 'continual improvement model' is C...
- 1 commentQuestion 173: Which is included in the purpose of the 'deliver and support...
- Question 174: Identify the missing word in the following sentence. The pur...
- Question 175: Which is a low risk change that has been pre-approved so tha...
- Question 176: Which of the following can be used to access service desks?...
- Question 177: What is required by all service desk staff?...
- Question 178: Which helps to streamline the fulfilment of service requests...
- Question 179: Which guiding principle leads to a faster response to custom...
- Question 180: Which practice includes conducting regular reviews to ensure...
- 1 commentQuestion 181: Which statement about the 'continual improvement' practice i...
- Question 182: What is the definition of warranty?...
- Question 183: What are the MOST important skills required by service desk ...
- Question 184: What is a service?
- Question 185: Which practice has a purpose that includes managing risks to...
- Question 186: What is described by the service value system?...
- Question 187: In which TWO situations should the ITIL guiding principles b...
- Question 188: What does the 'service request management' practice depend o...
- Question 189: What can be described as an operating model for the creation...
- Question 190: What can be described as an operating model for the creating...
- Question 191: Which guiding principle recommends collecting data before de...
- Question 192: Identify the missing word in the following sentence. A user ...
- Question 193: What is NOT within the scope of service catalogue management...
- Question 194: Which practice has a purpose to support the quality of the s...
- Question 195: What is a change schedule PRIMARILY used for?...
- 1 commentQuestion 196: How does information about problems and known errors contrib...
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Recent Comments (The most recent comments are at the top.)
The correct answer is B: "Trying to provide a solution for every exception will often lead to over-complication.
When creating a process or a service, designers need to think about exceptions, but
they cannot cover them all. Instead, rules should be designed that can be used to
handle exceptions generally." from 4.3.6 Keep it simple and practical