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But The ITIL v4 says:
Organizations and people
People are a key element in this dimension.
Attention should be paid to :
- management and leadership styles ………………………………………………………...
- communication and collaboration skills …………………………………………………..
- the skills and competencies of teams or individual members ………………….
- a broad general knowledge combined with a deep specialization …………..
- the understanding of the interfaces between roles in the organization ....
- a clear understanding on how each person contributes to creating value..
- how a focus on value creation helps breaking down organizational silos