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Question 119/196
A service offering may include goods, access to resources, and service actions. Which is an example of a service action?
Correct Answer: B
- Question List (196q)
- Question 1: Which statement about outcomes is CORRECT?...
- Question 2: Which practice includes management of workarounds and known ...
- Question 3: When planning 'continual improvement', which approach for as...
- Question 4: Which practice has a purpose that includes maximizing succes...
- 1 commentQuestion 5: Which is a result of applying the guiding principle 'progres...
- Question 6: Which is a purpose of the 'relationship management' practice...
- 3 commentQuestion 7: Which dimension is MOST concerned with skills, competencies,...
- Question 8: Which statement about outcomes is CORRECT?...
- Question 9: What type of change is pre-authorized, low risk, relatively ...
- Question 10: Which processes are responsible for the regular review of un...
- Question 11: What is the purpose of the 'incident management' practice?...
- 1 commentQuestion 12: How does a service consumer contribute to the reduction of d...
- Question 13: Which of the following should IT service continuity strategy...
- 3 commentQuestion 14: Which statement about problems is CORRECT?...
- Question 15: Which practice has a purpose that includes aligning the orga...
- Question 16: Which guiding principle recommends using the minimum number ...
- Question 17: Which practice forms a link between the service provider and...
- Question 18: Which is a use of a change schedule?...
- Question 19: What takes place in the "Did we get there?" step of the cont...
- Question 20: Which statement about the 'incident management' practice is ...
- Question 21: Which practice's purpose includes creating closer more colla...
- Question 22: What should be done first when applying the 'focus on value'...
- Question 23: Which practice is MOST LIKELY to make use of artificial inte...
- Question 24: What should all 'continual improvement' decisions be based o...
- Question 25: What can be used to determine if a service is 'fit for purpo...
- Question 26: Which practice establishes a channel between the service pro...
- Question 27: Which statement about the steps to fulfill a service request...
- Question 28: Which helps to streamline the fulfilment of service requests...
- 1 commentQuestion 29: What is an incident?
- Question 30: Which two statements about the guiding principles are CORREC...
- Question 31: Which practice improves customer and user satisfaction by re...
- Question 32: Which practice requires skills and competencies related to b...
- Question 33: Which skill is an essential part of the 'service level manag...
- Question 34: Who is responsible for defining metrics for change managemen...
- Question 35: An SLA is a service level agreement. Which describes the 'wa...
- Question 36: What is a definition of a problem?...
- Question 37: Which is an objective of the design coordination process?...
- Question 38: Which are elements of the service value system?...
- Question 39: Which is an objective of the design coordination process?...
- Question 40: Which is a supplier category?
- Question 41: What are typically recognized through notifications created ...
- Question 42: Which statement about the 'four Ps' of service design is COR...
- 1 commentQuestion 43: Which statement about change management is CORRECT?...
- Question 44: What varies in size and complexity, and uses functions to ac...
- Question 45: What role would be MOST suitable for someone with tots of ex...
- Question 46: Which practice may involve the initiation of disaster recove...
- Question 47: Identify the missing word in the following sentence. The pur...
- 2 commentQuestion 48: Which practice has a strong influence on the user experience...
- Question 49: A customer is a person who defines the requirements for a se...
- Question 50: Which are phases of the release and deployment process? 1. R...
- Question 51: Which describes a CORRECT approach to change authorization?...
- Question 52: Which practice has a purpose that includes maximizing succes...
- Question 53: Which can act as an operating model for an organization?...
- Question 54: What should be done for every problem?...
- Question 55: What should a release policy include?...
- 1 commentQuestion 56: Which statement about value streams is CORRECT?...
- Question 57: Which BEST describes the purpose of the 'improve' value chai...
- Question 58: Which statement about value creating activities is CORRECT?...
- Question 59: What is a cause, or potential cause, of one or more incident...
- Question 60: Which practice uses technologies such as intelligent telepho...
- Question 61: What do customer perceptions and business outcomes help to d...
- Question 62: What should a release policy include?...
- Question 63: Which practice provides a communications point for users to ...
- Question 64: Which activity is part of the 'continual improvement practic...
- Question 65: Which statement about the automation of service requests is ...
- Question 66: Which is an activity of the 'problem management' practice?...
- Question 67: What is important for a 'continual improvement register' (CI...
- Question 68: Which practice has a purpose that deludes maximizing the num...
- 1 commentQuestion 69: Which describes the utility of a service?...
- Question 70: Which stakeholders co-create value in a service relationship...
- Question 71: Which Guiding principle says that it is not usually necessar...
- Question 72: Which statement about outcomes is CORRECT?...
- Question 73: Which usually requires a team of representatives from many s...
- Question 74: Which statement about outcomes is CORRECT?...
- Question 75: Which statement about problems is CORRECT?...
- Question 76: Which statement about the 'incident management' practice is ...
- Question 77: Which is NOT a component of the service value system?...
- Question 78: What is warranty?
- Question 79: What should be used to set user expectations for request ful...
- Question 80: Which statement about output is correct?...
- Question 81: Which is NOT a structure of service desk that is described i...
- 1 commentQuestion 82: Which dimension is MOST concerned with skills, competencies,...
- Question 83: Which describes a set of defined steps for implementing impr...
- Question 84: What is described by the service value system?...
- Question 85: Which guiding principle recommends assessing the current sta...
- Question 86: Which practice has a purpose that includes managing risks to...
- Question 87: Which is a key requirement for a successful service level ag...
- 1 commentQuestion 88: Which service catalogue view is considered beneficial when c...
- Question 89: Which service transition process provides guidance about con...
- Question 90: Which ITIL concept helps an organization to make good decisi...
- Question 91: What is a recommendation of the 'focus on value' guiding pri...
- 1 commentQuestion 92: Which statement about the 'service request management' pract...
- 1 commentQuestion 93: What can help to reduce resistance to a planned improvement ...
- Question 94: What should be used to set user expectations for request ful...
- Question 95: Which activity captures the demand for incident resolution a...
- Question 96: In which situation will incident management USUALLY use a se...
- Question 97: Which stage of the service lifecycle has the purpose of look...
- Question 98: Which dimension of service management considers how activiti...
- Question 99: When should a change request be submitted to resolve a probl...
- Question 100: What describes how components and activities work together t...
- Question 101: Which guiding principle recommends organizing work into smal...
- Question 102: Which practice has a purpose that includes restoring normal ...
- Question 103: Identify the missing word in the following sentence. A servi...
- Question 104: Which practice provides a communications point for users to ...
- Question 105: Which describes a standard change?...
- Question 106: Which statement about the 'four Ps' of service design is COR...
- Question 107: Identify the missing word in the following sentence. The pur...
- Question 108: Which statement about IT service management is CORRECT?...
- Question 109: What is the purpose of the 'information security management1...
- Question 110: Which guiding principle helps an organization to understand ...
- Question 111: Identify the missing words in the following sentence. The pu...
- 2 commentQuestion 112: What describes the steps needed to create and deliver a spec...
- 2 commentQuestion 113: What should be done to determine the appropriate metrics for...
- Question 114: Which practice updates information relating to symptoms and ...
- Question 115: Which guiding principle considers the importance of customer...
- Question 116: Which term describes the functionality offered by a service?...
- Question 117: Which practice provides users with a way to get various requ...
- Question 118: Identify the missing word in the following sentence. A servi...
- 1 commentQuestion 119: A service offering may include goods, access to resources, a...
- Question 120: Which ITIL guiding principle recommends using existing servi...
- 1 commentQuestion 121: Which statement about the 'optimize and automate' guiding pr...
- Question 122: Which is part of the value proposition of a service?...
- Question 123: What is a definition of a service improvement plan (SIP)?...
- Question 124: Which is NOT a key focus of the 'information and technology'...
- Question 125: Which guiding principle helps to ensure that each improvemen...
- Question 126: Identify the missing word in the following sentence. The pur...
- 1 commentQuestion 127: Which is a result of applying the guiding principle 'progres...
- Question 128: Which Practice includes management of workarounds and known ...
- Question 129: Which practice ensures that any addition, modification, or r...
- Question 130: What is a configuration item?
- Question 131: Which is a purpose of the 'relationship management' practice...
- Question 132: Which should be handled by 'service request management'?...
- Question 133: Which statement about the 'four Ps' of service design is COR...
- Question 134: Which practice improves customer and user satisfaction by re...
- Question 135: Which TWO are inputs to the service value system? 1 Demand 2...
- Question 136: Which is part of the definition of a customer?...
- Question 137: Which is an objective of the design coordination process?...
- Question 138: What role would be MOST suitable for a new graduate with gre...
- 1 commentQuestion 139: Where are the details of the required performance outcomes o...
- Question 140: Which is described by the 'organizations and people' dimensi...
- Question 141: Which is an activity of 'problem identification'?...
- Question 142: How can a service consumer contnbute to the reduction of nsk...
- Question 143: Which is one of the MAIN concerns of the 'design and transit...
- Question 144: Identify the missing words in the following sentence. The 'i...
- 1 commentQuestion 145: Which guiding principle says that services and processes sho...
- Question 146: Which statement about the 'change enablement' practice is CO...
- Question 147: Which guiding principle focuses on reducing costs and human ...
- Question 148: Which statement about the service value chain is CORRECT?...
- Question 149: Which statement about the 'service desk1 practice is CORRECT...
- Question 150: Which practice has a purpose that includes aligning the orga...
- 1 commentQuestion 151: Which practice has a purpose that includes observing a servi...
- Question 152: What is recommended by the guiding principle 'progress itera...
- Question 153: Identify the missing word in the following sentence. The pur...
- Question 154: What is the starting point for optimization?...
- Question 155: Which guiding principle is PRIMARILY concerned with end-to-e...
- Question 156: Which practice has a purpose that includes maximizing succes...
- Question 157: Which dimension considers data security and privacy?...
- Question 158: Identify the missing word in the following sentence. A known...
- Question 159: Which is a recommendation for applying the guiding principle...
- 1 commentQuestion 160: Which TWO are important aspects of the 'service request mana...
- 1 commentQuestion 161: Which dimension of service management considers the workflow...
- Question 162: What takes place in the "Did we get there?" step of the cont...
- Question 163: Which is provided by the 'engage' value chain activity?...
- Question 164: Which statement about outcomes is CORRECT?...
- Question 165: Which is a purpose of the 'service level management' practic...
- 1 commentQuestion 166: Which is an activity of the 'incident management" practice?...
- Question 167: What is an IT asset?
- Question 168: In service relationships, what is a benefit of identifying c...
- Question 169: Identify the missing word in the following sentence. The pur...
- Question 170: Identify the missing word in the following sentence. A chang...
- Question 171: What should be considered as part of the 'partners and suppl...
- 1 commentQuestion 172: Which statement about the 'continual improvement model' is C...
- 1 commentQuestion 173: Which is included in the purpose of the 'deliver and support...
- Question 174: Identify the missing word in the following sentence. The pur...
- Question 175: Which is a low risk change that has been pre-approved so tha...
- Question 176: Which of the following can be used to access service desks?...
- Question 177: What is required by all service desk staff?...
- Question 178: Which helps to streamline the fulfilment of service requests...
- Question 179: Which guiding principle leads to a faster response to custom...
- Question 180: Which practice includes conducting regular reviews to ensure...
- 1 commentQuestion 181: Which statement about the 'continual improvement' practice i...
- Question 182: What is the definition of warranty?...
- Question 183: What are the MOST important skills required by service desk ...
- Question 184: What is a service?
- Question 185: Which practice has a purpose that includes managing risks to...
- Question 186: What is described by the service value system?...
- Question 187: In which TWO situations should the ITIL guiding principles b...
- Question 188: What does the 'service request management' practice depend o...
- Question 189: What can be described as an operating model for the creation...
- Question 190: What can be described as an operating model for the creating...
- Question 191: Which guiding principle recommends collecting data before de...
- Question 192: Identify the missing word in the following sentence. A user ...
- Question 193: What is NOT within the scope of service catalogue management...
- Question 194: Which practice has a purpose to support the quality of the s...
- Question 195: What is a change schedule PRIMARILY used for?...
- 1 commentQuestion 196: How does information about problems and known errors contrib...
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Recent Comments (The most recent comments are at the top.)
Option B, "A service desk agent provides support to a user," involves the provision of a service, but it does not inherently represent a service action.
Correct answer is C, which specifically describes how a password allows a user to connect to a WiFi network, thereby enabling access to a service.