Explanation
The enterprise goal titled "Optimization of Business Process Costs" is aligned to the internal dimension of the balanced scorecard (BSC). The internal dimension focuses on the efficiency and effectiveness of the business processes that deliver value to customers and stakeholders. Optimization of business process costs is one of the
17 generic enterprise goals defined by COBIT that supports the internal dimension.12 References: COBIT
2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives