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Which of the following best describes a consulting engagement rather an assurance engagement?
Correct Answer: C
A consulting engagement, as opposed to an assurance engagement, is characterized by the auditor providing advice and recommendations upon request. In option C, an internal auditor assessing the cost-effectiveness of a new customer service system initiative represents a consulting role where the auditor provides expertise to aid decision-making, rather than verifying compliance or control effectiveness. Institute of Internal Auditors (IIA) Standards and Guidelines.