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Question 1/21

Which definition matches the After Call Work option Optional?

Recent Comments (The most recent comments are at the top.)

BB - Jun 12, 2022

Answer would be BE

Here is explanation

Choosing this option allows the agent to opt out of selecting a wrap-up code after a call. The Optional ACW feature is useful if your organization does not use wrap-up codes and your agents do not need after call work time. It does not limit the amount of time an agent spends in ACW before going back to being available to receive the next interaction, so supervisors need to monitor ACW metrics closely for their agents.

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