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Recent Comments (The most recent comments are at the top.)
BB - Jun 12, 2022
Answer would be BE
Here is explanation
Choosing this option allows the agent to opt out of selecting a wrap-up code after a call. The Optional ACW feature is useful if your organization does not use wrap-up codes and your agents do not need after call work time. It does not limit the amount of time an agent spends in ACW before going back to being available to receive the next interaction, so supervisors need to monitor ACW metrics closely for their agents.
Recent Comments (The most recent comments are at the top.)
Answer would be BE
Here is explanation
Choosing this option allows the agent to opt out of selecting a wrap-up code after a call. The Optional ACW feature is useful if your organization does not use wrap-up codes and your agents do not need after call work time. It does not limit the amount of time an agent spends in ACW before going back to being available to receive the next interaction, so supervisors need to monitor ACW metrics closely for their agents.