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Choosing this option allows the agent to opt out of selecting a wrap-up code after a call. The Optional ACW feature is useful if your organization does not use wrap-up codes and your agents do not need after call work time. It does not limit the amount of time an agent spends in ACW before going back to being available to receive the next interaction, so supervisors need to monitor ACW metrics closely for their agents.
George - Jun 07, 2022
No.# Answer is B DNC list is a DO NOT CONTACT list.
George - Jun 07, 2022
No.# Correct Answer is B. use the same reference. Disregard skills, next agent (The agent with the longest time since last interaction.)
Moore - May 20, 2022
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Rachel - Apr 10, 2022
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Recent Comments (The most recent comments are at the top.)
No.# Answer would be BE
Here is explanation
Choosing this option allows the agent to opt out of selecting a wrap-up code after a call. The Optional ACW feature is useful if your organization does not use wrap-up codes and your agents do not need after call work time. It does not limit the amount of time an agent spends in ACW before going back to being available to receive the next interaction, so supervisors need to monitor ACW metrics closely for their agents.
No.# Answer is B
DNC list is a DO NOT CONTACT list.
No.# Correct Answer is B. use the same reference.
Disregard skills, next agent (The agent with the longest time since last interaction.)
Anyway, thank you so much for the great GCP-GC-ADM training materials.
I can say that the content of GCP-GC-ADM braindump is taken from the real exam. It includes real GCP-GC-ADM questions and verified answers. This is the reason why I have introduced it to my firend.