GCP-GC-ADM Exam Dumps | A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method.

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Genesys.GCP-GC-ADM.v2021-12-21.q21
Question 11

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Question 11/21

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

A. Skill

B. Time since they last handled an ACD interaction

C. Cost

D. Department

Correct Answer: A

Reference:
https://help.mypurecloud.com/articles/specify-routing-settings/

Recent Comments (The most recent comments are at the top.)

George - Jun 07, 2022

Correct Answer is B. use the same reference.
Disregard skills, next agent (The agent with the longest time since last interaction.)

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