ZYX has started the SIAM transition project The project team has recognized that a major factor to success will be managing people through the transition from the current operational model to the future SIAM model.
It has been decided to create a dedicated consultation group to formulate the best approach to supporting the staff Who should best be included in the consultation group?
Correct Answer: A
* Purpose of the Consultation Group:
* The group is formed to manage the transition of staff from the current operational model to the future SIAM model.
* Key Participants:
* HR expertise is essential for understanding and managing the people aspects of the transition.
* Representatives from across ZYX and the providers ensure that multiple perspectives and insights are considered, facilitating a holistic approach.
* Skills and Abilities:
* Members should have the skills to communicate and 'sell the ideas' effectively to gain staff buy-in and reduce resistance to change.
* Including representatives with these skills ensures the effective dissemination of information and support for the transition.
* External Expertise:
* If necessary, supplementing the group with external contractors who have specialist expertise in organizational change management can provide additional support and insights.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management
* ITIL 4: Create, Deliver and Support (CDS), Section on Workforce and Talent Management
