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The outline SIAM model has been determined. -ZYXS will be the service integrator -The development teams from ZYXS and ZYXUK will merge to provide application development and support services -OUTSCO will provide a centralized service desk the wide area network and local area networks -ZYXD will provide hosting services -MAILSCO will provide e-mail services -MOBSCO will provide desktop support for all users The strategy is to transfer the current services to these named service providers as the legacy contracts expire The CIO wants to ensure that the tooling strategy supports the corporate strategy What would be the most appropriate tooling strategy*?
Correct Answer: D
Understanding the Scenario: * ZYXS is the service integrator. * Various service providers (ZYXUK, OUTSCO, ZYXD, MAILSCO, MOBSCO) are responsible for different services. * The CIO wants a tooling strategy that supports the corporate strategy. Analyzing Tooling Requirements: * A single, centralized tool would ensure consistency, integration, and easier management. * Flexibility is needed to accommodate existing tools used by different service providers. Evaluating Options: * Option A:Interfacing all tools with OUTSCO limits flexibility and may not support the corporate strategy effectively. * Option B:Exclusive use of the QI tool is too restrictive and could lead to resistance from service providers. * Option C:Exclusive use of the ZYXS tool might not be feasible for all providers, especially if they have established tools that are integral to their operations. Selecting the Optimal Approach: * Option D:Allowing service providers to use the ZYXS tool or interface with it provides a balanced approach. It ensures integration and consistency while offering flexibility for providers to use their established tools, aligning with the corporate strategy for seamless service delivery and support. Justification: * This approach aligns with ITIL and SIAM best practices, promoting collaboration, integration, and flexibility in tool usage. * It ensures that the tooling strategy is adaptable, supports the corporate strategy, and facilitates efficient service management across diverse service providers.
