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The CEO has asked SIAMRUS to assist in the Discovery and Strategy stage. Given this stage, SIAMRUS is not appointed as the service integrator yet. The first task assigned to SIAMRUS is to analyze the current ZYX services and service providers. OUTSCO has refused to provide any information to SIAMRUS because they are a competitor SIAMRUS still needs information to create a baseline assessment What is the best approach for SIAMRUS to get the necessary information about OUTSCO and its services'?
Correct Answer: B
* Information Gathering:SIAMRUS needs comprehensive information about current services and service providers to create a baseline assessment during the Discovery and Strategy stage. * Formal Instruction:As OUTSCO has refused to provide information due to competition concerns, a formal instruction from the ZYXH contract governance team can mandate compliance. This leverages contractual obligations and authority. * Contractual Authority:The contract governance team has the authority to enforce contract terms and can compel OUTSCO to provide the necessary information. * Alternative Approaches: * Analyzing incident records (Option A) may provide limited insights and lacks the comprehensive data needed. * Relying on the CIO's report (Option C) might not provide up-to-date or complete information. * Reviewing contracts and performance reports with service delivery managers (Option D) could help but may not yield all required details. * Conclusion:Formal instruction from the ZYXH contract governance team is the most effective approach to ensure compliance and obtain the necessary information for a thorough baseline assessment. References: * SIAM Foundation Body of Knowledge (BoK), Chapter on Discovery and Strategy * SIAM Professional Body of Knowledge (BoK), Information Gathering and Contract Management Sections
