EX0-115 Exam Dumps | What is a Known Error?

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IT Service Management Foundation based on ISO/IEC 20000
EXIN.EX0-115.v2019-03-23.q81
Question 69

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Question 69/81

What is a Known Error?

A. A Problem for which the cause and Workaround have been identified

B. A serious incident whose resolution is known

C. A Problem that is resolved

D. A Problem that cannot be matched

Correct Answer: A

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Question List (81q): Question 1: Which process or function has the responsibility of distribu...; Question 2: Staff should be trained in relevant aspects of Service Manag...; Question 3: What is a purpose of ISO/IEC 20000?...; Question 4: What can be improved by achieving quality objectives?...; Question 5: What does Service Management aim to achieve?...; Question 6: Who or what should always be informed in case a release is r...; Question 7: Documentation is a substantial part of the evidence for Serv...; Question 8: Deming proposed a system for continuous improvement. What ar...; Question 9: While planning for service improvements, what is an importan...; Question 10: What measure or technique will be used to show progress of p...; Question 11: What has to be included in a well defined process?...; Question 12: What best describes the term Mean Time Between Failures (MTB...; Question 13: One of the key activities in Supplier management is managing...; Question 14: What is the objective of the maintain and improve the SMS st...; Question 15: A Release policy needs to be documented and agreed. What mus...; Question 16: Customer satisfaction measurement is an important activity i...; Question 17: What is the added value of a service being delivered accordi...; Question 18: What defines Service Quality'?; Question 19: What is a shared concept of both ISO/IEC 27001 and ISCWIEC 2...; Question 20: What is meant by the Urgency of an Incident?...; Question 21: What is a parameter for measuring progress relative to key o...; Question 22: According to ISO/IEC 20000-1, the use of suppliers to provid...; Question 23: What is a valid reason for an IT service provider to adopt a...; Question 24: What is an ISO/EC 20000 requirement relating to the service ...; Question 25: Due to excessive workload, the Desktop Support group has bee...; Question 26: What is the definition of IT Service Management?...; Question 27: One of the responsibilities of Release Management is to ensu...; Question 28: What is required to be in place for emergency changes?...; Question 29: According to ISO/IEC 20000, what is the minimum frequency fo...; Question 30: Which of the following is a best practice concerning informa...; Question 31: Which statement below is not a purpose of Supplier Managemen...; Question 32: What is the aim of an internal audit?...; Question 33: Why is a Service management system required?...; Question 34: What is the intent of Design and transition of new or change...; Question 35: What is the best definition of a Service management system?...; Question 36: The contents of a service must be agreed between the service...; Question 37: Which process or function is responsible for supplying first...; Question 38: What is used for the assessment of maturity of organizations...; Question 39: Why would an IT service provider adopt the C0bITTM framework...; Question 40: Which statement with regard to Information Security Manageme...; Question 41: Service providers manage various documents and records to en...; Question 42: What is a requirement according to ISO/IEC 20000-1 when esta...; Question 43: What is a valid description of an IT service?...; Question 44: What is an attribute of a Configuration item (CI)?...; Question 45: Which interested party will define Service level requirement...; Question 46: In many organizations, management tasks or parts of those ta...; Question 47: An e-mail client software upgrade requires a security patch ...; Question 48: What data is recorded when an incident is reported to the Se...; Question 49: Which of the following activities in the Problem Management ...; Question 50: When implementing Service management, what is the recommende...; Question 51: What is known as a temporary solution that enables the user ...; Question 52: When can the building and testing of a Change begin?...; Question 53: What is the purpose of CobiT™?; Question 54: When a new service is being planned Service Level Management...; Question 55: Staff competencies and training needs shall be reviewed and ...; Question 56: One of the activities of Release and deployment management i...; Question 57: Which process has the intent to ensure that the available su...; Question 58: Which process has the objective of helping to control the IT...; Question 59: What is a Configuration Baseline?...; Question 60: Which process includes the responsibility of recovering the ...; Question 61: The success and failure of Releases shall be measured. What ...; Question 62: One of the activities required for effective planning, coord...; Question 63: Why is it important that the Service Desk attempts to link a...; Question 64: What is a best practice for Capacity Management?...; Question 65: Which aspect of the IT-Service Industry is considered to be ...; Question 66: What defines Service Quality?; Question 67: According to the ISO/IEC 20000-1:2011 standard it is importa...; Question 68: Which processes should the Plan, Do, Check, Act methodology ...; Question 69: What is a Known Error?; Question 70: What is the purpose of defining a Service management system?...; Question 71: Which process reports about software failures resulting from...; Question 72: A company includes the principle of continual improvement of...; Question 73: What are the key contents of an IT Service Management system...; Question 74: What is the best definition of "Quality system"?...; Question 75: What is an example of a Configuration item (CI)?...; Question 76: The Supplier Management process must define several formal p...; Question 77: What is a function of processes?...; Question 78: When planning a quality approach to the Service management s...; Question 79: What must be included in a well defined Process structure?...; Question 80: The Service Desk of supplier X continuous receives the same ...; Question 81: Input from other Service Management processes is required to...

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