EX0-115 Exam Dumps | What can be improved by achieving quality objectives?

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IT Service Management Foundation based on ISO/IEC 20000
EXIN.EX0-115.v2019-03-23.q81
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Question 4/81

What can be improved by achieving quality objectives?

A. Effectiveness of the service

B. Personal satisfaction of the Configuration Manager

C. Relationship with unauthorized patties

D. Relationship with interested suppliers

Correct Answer: A

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Question List (81q): Question 1: Which process or function has the responsibility of distribu...; Question 2: Staff should be trained in relevant aspects of Service Manag...; Question 3: What is a purpose of ISO/IEC 20000?...; Question 4: What can be improved by achieving quality objectives?...; Question 5: What does Service Management aim to achieve?...; Question 6: Who or what should always be informed in case a release is r...; Question 7: Documentation is a substantial part of the evidence for Serv...; Question 8: Deming proposed a system for continuous improvement. What ar...; Question 9: While planning for service improvements, what is an importan...; Question 10: What measure or technique will be used to show progress of p...; Question 11: What has to be included in a well defined process?...; Question 12: What best describes the term Mean Time Between Failures (MTB...; Question 13: One of the key activities in Supplier management is managing...; Question 14: What is the objective of the maintain and improve the SMS st...; Question 15: A Release policy needs to be documented and agreed. What mus...; Question 16: Customer satisfaction measurement is an important activity i...; Question 17: What is the added value of a service being delivered accordi...; Question 18: What defines Service Quality'?; Question 19: What is a shared concept of both ISO/IEC 27001 and ISCWIEC 2...; Question 20: What is meant by the Urgency of an Incident?...; Question 21: What is a parameter for measuring progress relative to key o...; Question 22: According to ISO/IEC 20000-1, the use of suppliers to provid...; Question 23: What is a valid reason for an IT service provider to adopt a...; Question 24: What is an ISO/EC 20000 requirement relating to the service ...; Question 25: Due to excessive workload, the Desktop Support group has bee...; Question 26: What is the definition of IT Service Management?...; Question 27: One of the responsibilities of Release Management is to ensu...; Question 28: What is required to be in place for emergency changes?...; Question 29: According to ISO/IEC 20000, what is the minimum frequency fo...; Question 30: Which of the following is a best practice concerning informa...; Question 31: Which statement below is not a purpose of Supplier Managemen...; Question 32: What is the aim of an internal audit?...; Question 33: Why is a Service management system required?...; Question 34: What is the intent of Design and transition of new or change...; Question 35: What is the best definition of a Service management system?...; Question 36: The contents of a service must be agreed between the service...; Question 37: Which process or function is responsible for supplying first...; Question 38: What is used for the assessment of maturity of organizations...; Question 39: Why would an IT service provider adopt the C0bITTM framework...; Question 40: Which statement with regard to Information Security Manageme...; Question 41: Service providers manage various documents and records to en...; Question 42: What is a requirement according to ISO/IEC 20000-1 when esta...; Question 43: What is a valid description of an IT service?...; Question 44: What is an attribute of a Configuration item (CI)?...; Question 45: Which interested party will define Service level requirement...; Question 46: In many organizations, management tasks or parts of those ta...; Question 47: An e-mail client software upgrade requires a security patch ...; Question 48: What data is recorded when an incident is reported to the Se...; Question 49: Which of the following activities in the Problem Management ...; Question 50: When implementing Service management, what is the recommende...; Question 51: What is known as a temporary solution that enables the user ...; Question 52: When can the building and testing of a Change begin?...; Question 53: What is the purpose of CobiT™?; Question 54: When a new service is being planned Service Level Management...; Question 55: Staff competencies and training needs shall be reviewed and ...; Question 56: One of the activities of Release and deployment management i...; Question 57: Which process has the intent to ensure that the available su...; Question 58: Which process has the objective of helping to control the IT...; Question 59: What is a Configuration Baseline?...; Question 60: Which process includes the responsibility of recovering the ...; Question 61: The success and failure of Releases shall be measured. What ...; Question 62: One of the activities required for effective planning, coord...; Question 63: Why is it important that the Service Desk attempts to link a...; Question 64: What is a best practice for Capacity Management?...; Question 65: Which aspect of the IT-Service Industry is considered to be ...; Question 66: What defines Service Quality?; Question 67: According to the ISO/IEC 20000-1:2011 standard it is importa...; Question 68: Which processes should the Plan, Do, Check, Act methodology ...; Question 69: What is a Known Error?; Question 70: What is the purpose of defining a Service management system?...; Question 71: Which process reports about software failures resulting from...; Question 72: A company includes the principle of continual improvement of...; Question 73: What are the key contents of an IT Service Management system...; Question 74: What is the best definition of "Quality system"?...; Question 75: What is an example of a Configuration item (CI)?...; Question 76: The Supplier Management process must define several formal p...; Question 77: What is a function of processes?...; Question 78: When planning a quality approach to the Service management s...; Question 79: What must be included in a well defined Process structure?...; Question 80: The Service Desk of supplier X continuous receives the same ...; Question 81: Input from other Service Management processes is required to...

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