EX0-115 Exam Dumps | The Service Desk of supplier X continuous receives the same incident report. This concerns the latest

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IT Service Management Foundation based on ISO/IEC 20000
EXIN.EX0-115.v2019-03-23.q81
Question 80

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Question 80/81

The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is re-installed.
Because the cause of the incident has still not been traced, the supplier decides to advise the customers to temporarily install the old version, if the problem occurs.
What is this advice an example of?

A. Workaround

B. Known Error

C. Problem

D. Request for Change

Correct Answer: A

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Question List (81q): Question 1: Which process or function has the responsibility of distribu...; Question 2: Staff should be trained in relevant aspects of Service Manag...; Question 3: What is a purpose of ISO/IEC 20000?...; Question 4: What can be improved by achieving quality objectives?...; Question 5: What does Service Management aim to achieve?...; Question 6: Who or what should always be informed in case a release is r...; Question 7: Documentation is a substantial part of the evidence for Serv...; Question 8: Deming proposed a system for continuous improvement. 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