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A Generative AI Engineer received the following business requirements for an external chatbot. The chatbot needs to know what types of questions the user asks and routes to appropriate models to answer the questions. For example, the user might ask about upcoming event details. Another user might ask about purchasing tickets for a particular event. What is an ideal workflow for such a chatbot?
Correct Answer: C
* Problem Context: The chatbot must handle various types of queries and intelligently route them to the appropriate responses or systems. * Explanation of Options: * Option A: Limiting the chatbot to only previous event information restricts its utility and does not meet the broader business requirements. * Option B: Having two separate chatbots could unnecessarily complicate user interaction and increase maintenance overhead. * Option C: Implementing a multi-step workflow where the chatbot first identifies the type of question and then routes it accordingly is the most efficient and scalable solution. This approach allows the chatbot to handle a variety of queries dynamically, improving user experience and operational efficiency. * Option D: Focusing solely on payments would not satisfy all the specified user interaction needs, such as inquiring about event details. Option Coffers a comprehensive workflow that maximizes the chatbot's utility and responsiveness to different user needs, aligning perfectly with the business requirements.
