An Operational Level Agreement (OLA) is used for detailing collaboration principles, escalation, and dispute resolution processes between MDM and its data suppliers. Here's why:
* Purpose of an OLA:
* Collaboration Principles: Defines how MDM teams and data suppliers will collaborate, including roles, responsibilities, and communication protocols.
* Escalation Processes: Outlines the steps for escalating issues when standard resolution mechanisms are insufficient, ensuring timely and effective problem resolution.
* Dispute Resolution: Specifies methods for resolving disputes between parties, fostering a cooperative and constructive working relationship.
* Other Documents:
* Business Requirements Document: Defines business needs and requirements but doesn't typically focus on operational collaboration.
* Metadata Catalog: Describes metadata and data dictionaries, not collaboration principles.
* Warranty: Provides guarantees on products or services, irrelevant to operational collaboration.
* Operations Run Book: Details operational procedures and workflows, not specifically focused on collaboration and dispute resolution.
* References:
* Data Management Body of Knowledge (DMBOK), Chapter 8: Data Quality Management
* DAMA International, "The DAMA Guide to the Data Management Body of Knowledge (DMBOK)"