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An organization would like to remediate the risk associated with its cloud service provider not meeting its advertised 99.999% availability metrics. Which of the following should the organization consult for the exact requirements for the cloud provider?
Correct Answer: A
A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved.