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A help desk technician receives a phone call from someone claiming to be a part of the organizations cybersecurity incident response team. The caller asks the technician to verify networks internal firewall IP address. Which of the following is the technicians BEST course of action?
Correct Answer: C
In this scenario, the help desk technician should be wary of the person's request as help desk technicians would not have this information. Also, if the person claimed to be from the cybersecurity incident response team, they would more likely to have access to this information anyway, or at least know who to contact. For the sake of the technician, it would be best to get as much information as possible and delegate the task of confirming the person's identity to the cybersecurity officer. Even in the very slim chance that it was a legitimate request, it would still be best for the cyber security officer to provide this information instead of a tech.