Link Layer Discovery Protocol (LLDP) is a network protocol used for discovering devices and their capabilities on a local area network, primarily at the data link layer (Layer 2). It helps in identifying the connected switch and the specific port to which a device is connected. When troubleshooting a VoIP handset connection, the technician can use LLDP to determine the exact switch and port where the handset is connected. This protocol is widely used in network management to facilitate the discovery of network topology and simplify troubleshooting.
Other options such as IKE (Internet Key Exchange), VLAN (Virtual LAN), and netstat (network statistics) are not suitable for identifying the switch and port information. IKE is used in setting up secure IPsec connections, VLAN is used for segmenting networks, and netstat provides information about active connections and listening ports on a host but not for discovering switch port details.
Reference: CompTIA Network+ Certification Exam Objectives - Network Troubleshooting and Tools section.